HPI Makes Switch from VTS to Dottid - Less Cost, Greater Functionalities, Superior Customer Service

“Service. Integrity. Results.” Visit HPI Real Estate Service & Investment’s website, and you’ll see those words in big, bold type immediately. In less than 30 characters, HPI sums up their mission and values. With a client-first mindset, it comes as no surprise that this Austin-based realty firm made the switch from VTS to Dottid almost two years ago. 

HPI’s story began in the early 1990s, when three real estate professionals acquired 1 million square feet of inventory. Today, HPI’s focus extends far beyond industrial. 250+ employees strong, HPI represents over 500 clients. The company’s portfolio of properties ranges from office, to self-storage, to senior housing - across four major Texas markets and growing. With an increased focus on expanding its DFW footprint, HPI established its Dallas office in 2015. That’s where the Dottid and HPI connection finds roots. 

As HPI Leasing Agent Luke Aviles explains, the HPI crew met Dottid CEO and Founder, Kyle Waldrep, at the beginning of Dottid’s life stage. What followed the initial meeting in fall of 2019 proved unprecedented: the onset of the COVID-19 pandemic shook things up for Dottid, HPI, and the world at large. By the time Dottid launched in market in early 2021, HPI was already plugged in on the startup SaaS platform as an early pilot user. HPI had acquired multiple properties that were already in contracts with VTS - and, thus, had been using VTS for some time. It didn’t take long for Luke and his colleagues to experience the Dottid difference, first-hand. Today, HPI’s team lives and manages all HPI’s Dallas properties in Dottid. 

For Luke and HPI at large, the transition from VTS to Dottid was organic - in the best possible way. “From the start, there was mutual understanding of where CRE is going in the future,” Luke says. According to Luke, the cost-efficiency and reporting capabilities of Dottid proved significant drivers in the switch from VTS to Dottid - which was a very streamlined migration for all involved.

To expound, Luke says that “with VTS, we had a flat fee - there was a big price based on a minimum amount of square footage. With Dottid, the cost is based on churn, and we aren’t risking a huge amount of capital to use and leverage the platform - this gives us savings from a financial aspect, and it encourages our team to go out there and make deals happen to increase our portfolio. The intel and data we get from Dottid has also proven to be valuable for us to make the best decisions, saving us time and money.” 

As an early pilot user of Dottid, HPI played a substantial role in helping customize the initial Dottid platform that launched in market. This active, two-way communication and collaboration continues to grow, today. “Curiosity goes both ways,” Luke says. And, he’s right. Dottid seeks to equip clients with the best possible tools to make their daily CRE work as efficient as it can be. This demands intentional relationships with current and potential customers - and plenty of active listening and engagement.

“The customer service side of things is night and day in comparison to VTS,” Luke notes. “VTS is a pretty large company, and if we needed help, we would often find ourselves in a sort of clustered situation. Dottid works hard to quickly respond and not just redirect us to another point of contact. Plus, for us at HPI, we get an extra bonus - Dottid is located in Dallas. We’re privileged to experience all the added benefits of a local, hands-on company.” 

Adding revenue shouldn’t require adding unneeded stress, hours in a clunky interface, or days of waiting on customer service. At Dottid, we succeed when our clients succeed. With monthly product updates, we proactively seek to make their work more intuitive and efficient. As we innovate and integrate more technology, we foster strong customer relationships - and, we will never stop.

As Luke states, “we are institutional partners with Dottid - and our partnership is a way that we can grow together.” We couldn’t agree more.